Adding a Tool or Third Party to your Cookie Banner
Example adding Intercom.
If Intercom is not already in your inventory. Go to Tools and Third Parties and add it.
Go to Cookie Banner > Cookies
Add Intercom to the relevant category.
Press Save Changes.
Wait a minute or two and refresh your cookie banner. To do that you may need to Right Click anywhere on the page > Click Inspect > Right Click over the reload button of your browser > Click on Empty Cache and Hard Reload.
If you still don't see the new tool, you can try Method 2 when troubleshooting your cookie banner following this guide or get in touch with support.
If you're not sure which category to add your Tool and Third Party to, you can learn more here.