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Having difficulties logging in
Having difficulties logging in
Alex Franch Tapia avatar
Written by Alex Franch Tapia
Updated over a month ago

Can't log in after receiving an invitation

After receiving your invitation and trying to Sign In with Google. You may see the following error:

This is because when you receive an invitation you can only sign up to the platform with a password and not using Single Sign-on.

To resolve this issue you can either:

  • Reset your password following this guide.

  • Get in touch with support to ask for your account to be switched to a Sign-in with Google account.

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